Client & Support Communication
Secure Messaging
Verifid supports two key communication channels:
Compliance work depends on clear communication: collecting missing documents, clarifying customer details, resolving verification issues, and documenting decisions. Verifid Secure Messaging gives you an internal communication hub built for regulated workflows – so conversations don’t get lost in email threads, messengers, or untracked calls.
Client ↔ End Customer
Messaging between a Verifid user (your team) and your customer
Client ↔ Verifid Support
Direct communication with the Verifid support team for troubleshooting and assistance
All messages are organized, searchable, and stored with traceability.
Message hub for faster onboarding and due diligence
Use Secure Messaging to streamline everyday compliance tasks such as:
Instead of switching between tools, your team manages everything inside Verifid.
Built for traceability and audit readiness
Every message includes structured metadata to support compliance evidence:
This makes it easier to demonstrate consistent communication and due diligence steps during internal reviews or audits.
Better customer experience, fewer delays
By keeping conversations connected to your compliance workflow, Secure Messaging helps you:
Why Verifid
Get started
If you want a simpler way to onboard individuals and companies, collect documents, and run KYC/AML/adverse media checks from one place, Verifid Client Onboarding gives you the foundation to do it efficiently and consistently.
